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Self-Checkout 101: The Do's and the Don'ts

May 12, 2025, 9:44 a.m.

Why It Matters

In 2025, self-checkout drives loyalty and efficiency. Get it right with these Do's and Don'ts to transform your retail experience!


Do's: Set Up for Success

  • ✔️
    Prioritize User-Friendly Design
    Intuitive interfaces for Scan and Go apps or kiosks—keep it simple to speed up checkout.
  • ✔️
    Train Customers and Staff
    Quick tutorials and staff support boost adoption—70% of shoppers prefer self-service with help nearby.
  • ✔️
    Leverage Data Insights
    Use scanning and navigation data to personalize offers and optimize stock—boost sales.
  • ✔️
    Invest in Theft Prevention
    AI audits for Scan and Go, transparency for Just Walk Out—tackle theft without losing trust.
  • ✔️
    Promote Convenience
    Highlight time savings—85% of shoppers ditch long lines. Use signage and perks to drive use.
  • ✔️
    Ensure Scalability
    Systems must handle peak traffic—Scan and Go for retail, Just Walk Out for high-traffic venues like stadiums.

Don'ts: Avoid These Pitfalls

  • Don’t Ignore Customer Frustration
    Clunky apps or delays drive shoppers away—60% abandon tech that’s too complex.
  • Don’t Skimp on Maintenance
    Broken scanners or glitchy sensors erode trust—keep systems running smoothly.
  • Don’t Overlook Privacy Concerns
    Be transparent about Just Walk Out’s cameras and Scan and Go’s data use—build trust.
  • Don’t Neglect Staff Support
    Self-checkout needs staff to troubleshoot—don’t cut teams, reposition them.
  • Don’t Force Adoption
    Offer traditional checkouts—only 5% prefer fully cashierless systems like Just Walk Out.
  • Don’t Underestimate Costs
    Scan and Go is affordable, but Just Walk Out’s $1M+ setup needs careful ROI planning.