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Self-Checkout 101: The Do's and the Don'ts
May 12, 2025
Why It Matters
In 2025, self-checkout drives loyalty and efficiency. Get it right with these Do's and Don'ts to transform your retail experience!
Do's: Set Up for Success
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Prioritize User-Friendly Design
Intuitive interfaces for Scan and Go apps or kiosks—keep it simple to speed up checkout. -
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Train Customers and Staff
Quick tutorials and staff support boost adoption—70% of shoppers prefer self-service with help nearby. -
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Leverage Data Insights
Use scanning and navigation data to personalize offers and optimize stock—boost sales. -
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Invest in Theft Prevention
AI audits for Scan and Go, transparency for Just Walk Out—tackle theft without losing trust. -
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Promote Convenience
Highlight time savings—85% of shoppers ditch long lines. Use signage and perks to drive use. -
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Ensure Scalability
Systems must handle peak traffic—Scan and Go for retail, Just Walk Out for high-traffic venues like stadiums.
Don'ts: Avoid These Pitfalls
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Don’t Ignore Customer Frustration
Clunky apps or delays drive shoppers away—60% abandon tech that’s too complex. -
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Don’t Skimp on Maintenance
Broken scanners or glitchy sensors erode trust—keep systems running smoothly. -
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Don’t Overlook Privacy Concerns
Be transparent about Just Walk Out’s cameras and Scan and Go’s data use—build trust. -
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Don’t Neglect Staff Support
Self-checkout needs staff to troubleshoot—don’t cut teams, reposition them. -
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Don’t Force Adoption
Offer traditional checkouts—only 5% prefer fully cashierless systems like Just Walk Out. -
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Don’t Underestimate Costs
Scan and Go is affordable, but Just Walk Out’s $1M+ setup needs careful ROI planning.
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